W55 respects the privacy of every member. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
W55 ("we", "the Company") understands that privacy is more than just a word — it is the trust you place in us every time you use this platform. This Privacy Policy transparently explains how we manage your personal data from the moment you register through every gaming session you have with us.
This policy applies to all users of the W55 platform, including website visitors, registered members, and anyone who interacts with our platform through any device or channel. By continuing to use the W55 platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.
W55 complies with strict international data protection standards and operates under a comprehensive data protection framework. We have never and will never sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your explicit consent.
W55 collects various types of personal information to ensure our platform operates safely, efficiently, and in compliance with applicable legal requirements. The following are the main categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity | Name, MyKad, date of birth | Mandatory (KYC) |
| Contact | Email, phone, address | Mandatory |
| Financial | Bank account, transaction history | Mandatory (withdrawal) |
| Activity | Game history, login records | Automatic |
| Technical | IP, browser, device | Automatic |
W55 collects your personal data through several transparent channels that are known to you:
Most of the data we collect is provided directly by you during the account registration process, KYC verification, profile setup, communications with our support team, and when you submit identity or financial verification documents.
When you use the W55 platform, our systems automatically record technical information such as your IP address, device type, gaming activity, and transaction history. This data is essential for account security, fraud detection, and improving the user experience.
In certain circumstances, W55 may receive information about you from trusted third parties, including identity verification service providers, payment service providers, and fraud prevention agencies. All such third parties are bound by strict data protection agreements with W55.
W55 uses your personal data solely for legitimate and necessary purposes to operate the platform safely and efficiently. The following are the primary purposes for which your data is used:
W55 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of operating the platform, we may share your data with the following categories of parties, subject to strict data protection agreements:
Includes gaming software providers (such as Evolution Gaming and Pragmatic Play), cloud infrastructure providers, payment service providers, and identity verification service providers. All these parties are only permitted to use your data for the specific purposes defined in their agreements with W55.
W55 may be required to disclose certain information to legal authorities, licensed gambling regulatory bodies, or law enforcement agencies when required by law or a valid court order.
In the event of a merger, acquisition, or transfer of W55's business assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any changes in ownership or use of your data before those changes take effect.
The security of your personal data is an absolute priority at w55. We continuously invest in the latest security technologies and procedures to ensure your data is always protected from unauthorized access, loss, or misuse.
All data transmitted between your browser or app and W55's servers is protected using encryption SSL/TLS 256-bit – the same security standard used by the world's leading banking and financial institutions. This means that even if someone intercepts your network traffic, they will not be able to read any meaningful information.
W55 servers are hosted in enterprise-grade data centers equipped with multi-layered physical and digital security systems, including biometric access controls, intrusion detection and prevention systems (IDS/IPS), and round-the-clock monitoring by our cybersecurity team.
Access to personal data of members within the W55 organisation is strictly limited on a need-to-know basis. Only staff who genuinely require access to specific data to carry out their duties are permitted to do so, and all such access is recorded and audited.
W55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following are our general data retention guidelines:
When your data is no longer needed, it will be securely deleted or anonymised using data disposal procedures that comply with industry standards. Anonymised data can no longer be linked to your identity and may be used for general analytics purposes.
As a W55 member, you have certain rights regarding your personal data. W55 is committed to fully respecting and facilitating the exercise of these rights:
You have full control over your personal data. The following are the rights guaranteed by W55.
You have the right to request a copy of all personal data we hold about you. W55 will provide a full report within 30 business days from the date the request is received.
If any personal information we hold is inaccurate or outdated, you have the right to request immediate correction. Please contact our customer support team to submit a correction request.
In certain circumstances, you have the right to request the deletion of your personal data ("right to be forgotten"), subject to our data retention obligations under applicable law.
You have the right to object to the processing of your personal data for direct marketing purposes or in cases where processing is based on our legitimate interests.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider, where technically practicable.
Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
Six layers of data protection ensuring your personal information is always safeguarded on the W55 platform.
Every piece of data moving between your device and W55's servers is protected by bank-grade 256-bit SSL encryption. No third party can intercept or read your personal or financial information during transmission.
Your personal data is stored in enterprise-grade data centres with layered access controls, encryption of data at rest, and regular backups. Database access is strictly restricted to authorised personnel only.
A "need-to-know" principle is enforced across the entire W55 organisation. All access to member data is recorded in tamper-proof audit logs, ensuring full accountability at all times.
The w55 cybersecurity team monitors our platform continuously, 24 hours a day, 7 days a week, to detect and neutralize any security threats before they can affect member data.
W55's platform and data security practices undergo regular independent audits by accredited cybersecurity firms. Audit findings are used to drive continuous improvements to our data protection systems.
In the event of any security incident that may involve your data, W55 is committed to notifying you within 72 hours, in line with international data protection best practices.
W55 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how users interact with the platform. The following are the types of cookies we use:
These cookies are absolutely necessary for the platform to function properly. They include login session cookies, security tokens, and language preference cookies. Without these cookies, the platform cannot operate fully and you will not be able to access your account.
These cookies remember your preferences and settings, such as your preferred language, game preferences, and information you have entered in forms. This allows us to provide a more personalized and consistent experience each time you visit our platform.
We use analytics cookies to understand how users interact with our platform — which pages are visited most, how long users stay, and where they encounter difficulties. All analytics data is aggregated and anonymized, meaning it cannot be linked to any specific individual.
You can control and manage cookies through your browser settings. Please note, however, that blocking certain cookies may affect the platform's functionality. Essential cookies cannot be disabled as they are required for the platform's security and core functions.
W55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. When we make material changes to this policy, we will take the following steps to ensure you are informed:
We encourage you to review this Privacy Policy periodically to stay informed of how we protect your personal information. Your continued use of the w55 platform after any changes take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise any of your personal data rights as outlined in this policy, we are always here to help. The w55 Data Protection Officer (DPO) team can be reached through the following channels:
For privacy and data protection enquiries, please contact us at: [email protected]
For general enquiries including account and technical issues, our support team can be reached via live chat available 24 hours a day on the W55 platform, or via our general email at: [email protected]
W55 is committed to responding to all privacy-related enquiries within 30 business days from the date the request is received. For straightforward cases, we typically respond within 5 to 10 business days.
If you believe we have failed to comply with this Privacy Policy or have violated your data protection rights, you are entitled to file a complaint with the relevant data protection authority in your jurisdiction. However, we encourage you to contact us first so that we can work to resolve any issues directly and promptly.